Floral Patch On Weekend Ride

Over a 300+ kms ride last weekend, there was a patch of 500m that made the entire ride completely worth it. There was a line of trees in bloom. It was colorful. Provided respite from the 37C temperature. And made for a once in a season pitstop. #Triumph #Tiger #TigerDiaries

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The Tiger Diaries

The Tiger is the first motorbike I’ve ever owned. Even though it has materialized rather late, it represents my preference for the outdoors and a recent penchant for capturing life around us through glasses – photography. Since coming into my life, The Tiger has been the source of multiple highlight moments.

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Who is your customer?

Seth Godin rocks in packing wisdom in nugget sized blog posts. This one on customers stands out. If you can only build one statue, who is it going to be a statue of?http://sethgodin.typepad.com/seths_blog/2012/02/who-is-your-customer.html

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Suddenlink | Customer Experience Lessons

(Photo courtesy flickr | Dex Encarta) In his post FastCompany | 7 Timeless Ways To Improve Customer Satisfaction, author Drew Neisser filters out the following success factors for customer (satisfaction or experience – call it what you may) initiatives based on Suddenlink’s success. In a struggling economy & in an

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Customer Experience Resolutions

“Many companies have customer experience efforts underway and it’s time for them to embed customer experience management into the rhythm of their business — making it a fundamental part of how their organizations operate. Here are my 2011 resolutions for companies that have the courage and resolve to get to

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Reinforce The Positives

 (Photo courtesy Express Photorail) India is gaining in reputation for being the services & hospitality capital of the world. But, instances of bad experiences introduces doubt if the country & its professionals have what it takes to deliver on this promise. I came across a Vir Sanghvi article today that

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