BW Customer Service Champs

Business Week has recently released its annual list of customer service champions.

Some of my notes & observations –
  • The list is dominated by car manufacturers & hotels.
  • When anyone mentions car rentals – Hertz is the first name that comes to most people’s minds. But Enterprise seems to be ahead in quite a few lists – including this one.
  • Some adopted tips & tricks – 24 hour service chat on the web; freebies – especially car servicing; happy employees leading to superior service; focus on customer’s overall experience; involvement of the top execs; etc.