“Many companies have customer experience efforts underway and it’s time for them to embed customer experience management into the rhythm of their business — making it a fundamental part of how their organizations operate. Here are my 2011 resolutions for companies that have the courage and resolve to get to that next level.”
– Bruce Temkin
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1 thought on “Customer Experience Resolutions”
We shall not send back customer until we satisfy him..i feel this should also be added ..
Customer Service Resume
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