Custommerce – Customer Centric Initiative in India

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UPDATE (as on 6th Nov 2008)

The folks from custommerce mailed me soon after this blog posting. They have indicated that ways of engaging a wider community for this movement has been discussed in the Kovalam conclave. And they will have some concrete steps soon. 

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custommerce – Strategies for a Customer-Driven Economy
Vision: A customer experience driven globally competitive Indian economy. 
The above mentioned vision statement has prompted me to check on this initiative a couple of times earlier. On trying the join custommerce call for action, a response seem to have emanated from the sales desk of Servion. Though custommerce is termed as a movement, no answers are forthcoming about how I can be a part of the same. 
To be fair, I did receive a notification about their latest conclave in Kovalam. Presentations from the conclave are also available at their site. The presentation Customer Centricity: Challenges in Getting Top Management Buy-in is an interesting topic & on target. 
Still trying to figure how best to contribute to the movement though.

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