With Tony Hsieh’s new book Delivering Happiness hitting the stores today, there is a buzz around about Zappos, Tony & his book. One of the first write-ups I have read about the book is a Fast Company blog post.
Some quotes I like from the write-up are as follows:
But today Zappos has an employee culture that seems very much of one mind, focused on customer service and not in some sort of cookie-cutter corporate way. Zappos really cares that you’re happy, and it’s baked into their beliefs, their customer interaction, and even the way they hire.
“It’s not me saying to our employees, this is where our culture is. It’s more about giving employees permission and encouraging them to just be themselves.”
As you read Delivering Happiness, it’s clear that Hsieh is talking about customer happiness, but also employee happiness, and even his happiness. He says the goals of Happiness aren’t mutually exclusive.
“There’s three types of happiness and really happiness is about being able to combine pleasure, passion, and purpose in one’s personal life. I think it’s helpful and useful to actually think about all three in terms of how you can make customers happier, employees happier, and ultimately, investors happier.”