Inspirational Quote

To avoid criticism do nothing, say nothing, be nothing.
— Elbert Hubbard

Site specific search in Google

Today, I came across this useful way of Googling content within a specific site. Though the Advanced Search feature should be covering this, the below is a simple tip for more effective searches.
Usage in Google — “site: site_name search_string“

For example, if I need to find out all mentions of Gita in my customer centricity blog http://whencustomersrule.blogspot.com/, my Google search would be :

“site: whencustomersrule.blogspot.com Gita”
(ignore the ” in the above)

National security (Britan) vs Business success (Google)

It was quite humourous to find the below statements in articles I read one after the other this morning –

“Much of the speculation has come from Google’s annoucment in July that it was willing to spend $4.6 billion to buy wireless spectrum in a US Federal Communications Commission auction.”
— http://www.rediff.com/money/2007/aug/04google.htm

“Britain to Spend $2.4 Billion on Security“
— http://www.businessweek.com/globalbiz/content/aug2007/gb2007083_950552.htm?campaign_id=rss_daily

At least in grabbing headlines with monetary outlays, the corporate worlds beats even the biggest of economies hands down!!

Gita & Business Management

Drawing a connection between the Gita, You, Inc. & Customer Mania (am reading the last 2 currently).

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Karmanyeva adhikaraste ma phaleshu kadachana
Ma karmaphalahetur bhurma te sangostvakarmani.

“Thy business is with the action only, never with its fruits; so let not the fruits of action be thy motive, nor be thou to inaction attached.” Gita: Chapter II-47.

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In You, Inc., Harry Bewckwith makes a point about the dots & the lines. Urging readers to focus on a dot at a time w/o worrying too much about what line comes off the dots over a period of time. Only consideration for deciding on the dot being that it should result in learning & you giving your whole into pursuing it.

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In the Yum! Brand implementation of Customer Centricity, Ken Blanchard makes a mention of the fact that taking care of customers & employees was the primary focus of initiatives. Effort & resources were spent on this area. And profitability & shareholder returns were to be a by product of the primary focus areas.
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