Category: When Customers Rule!

Waiting for an issue escalation??

When is the last time you were looking forward to an issue escalation by your customer? Many would say “you kiddin me ..I try hard to avoid those thingies”. But I argue that for those in the front line of a business, this actually is a great opportunity.

  • By taking active interest in resolving an issue for the customer, you are actually showing that you care for them & their business.
  • It is when things are going wrong that the true priorities of an organization sneak out. If you are truly a customer focused organization, your boss (who else except for your customer) will get to see / experience your organizations’ values towards them.
  • Issues are nothing but masquerading opportunities to earn life long customers!
  • There is no better bonding exercise than two persons roughing a storm together.

These are just a few. Rush & get in the midst of some of those issues now.

Some other related reading:

Who is your boss?

You have only one and every working person, from the president of the largest corporation to the shoeshine boy, has the same boss. He is simply the customer. He is the one boss you must please. Everything you own he has paid for. He will give you every promotion you will ever obtain during your lifetime, and he will discharge you if you displease him.

  1. Rewards in life are in exact proportion to your service.
  2. Give your work a larger percent of your capabilities & talents to serve the boss.
  3. Treat the boss as you would like to be treated if in his/her place.
  4. Find some way every day in which your work can be improved to the benefit of the boss.

http://www.nightingale.com/tae_Article_Print~A~TheBoss~i~176.asp