Jeff Bezos mentions in his video that he “gets all weak kneed” with customer obsessed company. Well, I am a sucker too for businesses & business cultures that make customer the focus of their existence. And its great to hear that two of these exemplary companies – Amazon & Zappos – are coming together (link to the news).
In announcing the coming together of these brands, Bezos mentions a short but complete list of his business principles.
Obsess Over Customers
Think Long Term
Its always Day 1!
Tony Hsieh (CEO – Zappos.com)takes a typical Zappos fun way to announce the news to Zappos employees.
“Zappos‘ customer service obsession reinforces Amazon’s mission to be the earth’s most customer-centric company.”
Update: Check out the sequence of Tony’s tweets leading up to the announcement of the acquisition. Interesting.
- Big day! Email I just sent to Zappos employees today about the Amazon acquisition – http://blogs.zappos.com/ceoletter 1:32 PM Jul 22nd from web
- “Change is the law of life. And those who look only to the past or present are certain to miss the future.” -JFK 7:02 AM Jul 22nd from web
- “Some see things as they are and ask why. Others dream things that never were and ask why not.” -George Bernard Shaw 6:08 PM Jul 21st from web