Get the basics right



Had a McD experience that I had to share.

Being just about 2 weeks old, I guess the staff at this McD outlet were pretty new to the systems. The agent who was taking my orders wasn’t conversant enough with the combo offers. I was pleased when a supervisor quickly stepped in, took control, showed the agent how she could group items in my order to reduce what I had to pay & gave me a smile too. Reason enough to be impressed.

Got home, told my wife about how McD had just delivered a great experience. Soon though, we realized that my take away had one item missing & a milkshake was half filled!

The experience they had delivered was all of a sudden questionable. If the basics of what needs to be delivered is not delivered, all the additional effort to get it right just gets washed away.