Intended for this to be a Oct 2 (Gandhi’s birthday) post. Better late than never.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption to our work. He is the purpose of it. He is not an outsider to our business. He is a part of it. We are not doing him a favour by serving him. He is doing us a favor by giving us the opportuity to do so.
– Mahatma Gandhi –