India is gaining in reputation for being the services & hospitality capital of the world. But, instances of bad experiences introduces doubt if the country & its professionals have what it takes to deliver on this promise. I came across a Vir Sanghvi article today that deals with the issue of service attitude (or the lack of it) amongst professionals in this industry. Causes vary between employee’s lack of long term commitment to a job, multitude of employment options, corporations taking customers for granted, etc. – all matters beyond any one individual’s control. Overwhelming for anyone wanting to better the situation!
Can such systemic issues have simple individual remedies?
Read the full article here.